77bdd Privacy Policy
How We Handle Your Data

1 Information We Collect

77bdd collects personal information from players in the course of providing its online casino and sports betting services. The categories of information we collect, and the circumstances in which we collect them, are described in full below.

1.1 Information You Provide Directly

When you register an account, complete identity verification, contact support, or interact with promotional features on the 77bdd platform, you may provide us with:

• Identity information: Full legal name, date of birth, gender, and nationality.
• Contact information: Email address, mobile phone number, and residential address (city, district, and country).
• Identity documents: National ID Card (NID), passport, or driving licence — submitted as part of the KYC (Know Your Customer) verification process.
• Payment information: Mobile financial service account details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full mobile banking PINs or passwords — only the account numbers or wallet identifiers needed to process transactions.
• Support communications: Records of chat transcripts, emails, or any other communication you direct to the 77bdd support team.
• Self-reported preferences: Responsible gaming settings such as deposit limits, session reminders, and self-exclusion requests that you configure via your account dashboard.

1.2 Information Collected Automatically

When you access or use the 77bdd platform via a browser, we automatically collect certain technical and behavioural data, including:

• Device and browser information: Device type, operating system, browser type and version, screen resolution, and device language settings.
• Network information: IP address, approximate geographic location derived from IP (city-level), internet service provider, and connection type.
• Session data: Login timestamps, session duration, pages visited, features accessed, bet history, game history, and navigation paths within the platform.
• Performance data: Page load times, error logs, and crash reports that help us identify and fix technical issues.

1.3 Information from Third Parties

In certain circumstances, 77bdd may receive personal information about you from third-party sources, including:

• Payment providers: Transaction status confirmations and fraud risk signals from bKash, Nagad, Rocket, and Upay.
• Identity verification services: Results of document authenticity checks and age verification from third-party KYC partners.
• Fraud prevention services: Risk scores or flagging data from automated fraud-detection systems used to protect the integrity of the platform.

2 How We Use Your Information

77bdd uses the personal information it collects for the following purposes. We rely on a combination of contractual necessity, legitimate business interest, legal obligation, and — where required — your explicit consent as the legal basis for each use.

• Account creation and management: To register your account, verify your identity, maintain your profile, and manage your login security. This is necessary to perform our contract with you.
• Transaction processing: To handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay, including communicating with payment processors to confirm and settle transactions.
• Identity verification and fraud prevention: To carry out KYC checks, detect suspicious activity, prevent multi-accounting, and investigate potential fraud or money laundering. This is both a legitimate interest and a legal obligation.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes. Support interaction records are retained to provide context for follow-up communications.
• Responsible gaming: To enforce deposit limits, self-exclusion requests, and cooling-off periods you have set, and to identify patterns of behaviour that may indicate problem gambling so we can offer appropriate support.
• Platform improvement: To analyse how players navigate the platform, identify areas for improvement, test new features, and optimise performance — using aggregated and anonymised data wherever possible.
• Promotional communications: To send you information about bonuses, seasonal promotions (such as Eid specials, Pohela Boishakh offers, BPL betting promotions, and Victory Day events), and platform updates — where you have not opted out of marketing messages.
• Legal compliance: To comply with applicable laws and regulations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by anti-money-laundering obligations.

77bdd does not use your personal data for automated decision-making that produces significant legal effects without a human review stage. If an automated system flags your account for potential fraud or policy breach, a member of the 77bdd compliance team will review the case before any account action is taken.

3 Sharing and Disclosure of Data

77bdd does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. We share data only in the limited situations described below.

3.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating the 77bdd platform. These providers may process personal data on our behalf and are contractually required to handle it in accordance with this Privacy Policy and applicable data protection standards. Categories of service provider include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — for transaction settlement.
• Identity verification and KYC technology providers — for document and age verification.
• Fraud detection and risk management services — for automated suspicious-activity screening.
• Cloud infrastructure and hosting providers — for secure data storage and platform availability.
• Customer support platform providers — for managing live chat and ticket-based support interactions.
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited session and wagering data may be passed to game providers to render live casino tables or crash game sessions. These providers operate under their own certified data protection frameworks.

3.2 Legal and Regulatory Disclosure

77bdd may disclose personal information to law enforcement agencies, regulators, or other governmental bodies where we are legally required to do so, or where disclosure is reasonably necessary to protect the rights, property, or safety of 77bdd, its players, or the public. Such disclosures are made only to the extent required and are logged internally.

3.3 Business Transfers

In the event that 77bdd undergoes a merger, acquisition, restructuring, or sale of assets, personal data held about players may form part of the transferred assets. Players will be notified via email or a prominent platform notice before their data becomes subject to a materially different privacy policy as a result of such a transaction.

4 Cookies and Tracking Technologies

77bdd uses cookies and similar technologies (including local storage objects and session tokens) to deliver, secure, and improve the platform experience. Below is a breakdown of the cookies we use and their purposes.

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. Without them, features such as account login, session management, and cashier operations cannot work. Essential cookies cannot be disabled while you are using the platform.

• Session token: Keeps you logged in during your visit and expires when you close your browser or your session times out after a period of inactivity.
• Security token: A CSRF (Cross-Site Request Forgery) protection token applied to all form submissions to prevent unauthorised requests.
• Load balancer cookie: Routes your requests to the appropriate server to maintain session consistency.

4.2 Functional Cookies

Functional cookies remember choices you make on the platform — such as your preferred game category, display preferences, and responsible gaming settings — so that you do not need to reconfigure them on each visit.

4.3 Analytics Cookies

We use first-party analytics tools to understand how players interact with the 77bdd platform in aggregate. This includes data on which pages are most visited, average session duration, game category preferences, and funnel drop-off points. Analytics data is aggregated and does not identify individual players. This information is used solely to improve the platform.

4.4 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or settings menu. Please note that disabling essential cookies will prevent you from logging into your 77bdd account and using core platform features. Detailed instructions for managing cookies are available in your browser's help documentation.

5 Data Retention and Storage

77bdd retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.

All data held by 77bdd is stored on servers secured with access controls, encryption at rest, and regular security audits. Once the applicable retention period has passed and there is no outstanding legal or regulatory reason to retain the data, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

Player data may be stored on servers located in jurisdictions outside Bangladesh. Where this is the case, 77bdd ensures that appropriate safeguards are in place — including data processing agreements with service providers — to maintain a level of data protection consistent with the standards described in this policy.

6 Your Privacy Rights

As a player on the 77bdd platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 77bdd support team via on-site live chat or by sending a written request to [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

• Right of access: You have the right to request a copy of the personal information 77bdd holds about you, including details of how it is used and with whom it has been shared.
• Right to rectification: If any personal information held on your account is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as a phone number update) can be made directly via your account settings panel.
• Right to erasure: In certain circumstances, you may request that 77bdd delete the personal data it holds about you. Please note that this right is subject to overriding legal obligations — for example, transaction records required for anti-money-laundering compliance must be retained for the statutory period regardless of an erasure request.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object to processing: Where we process your personal data on the basis of legitimate interests (such as fraud prevention analytics), you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: You may request a copy of the personal data you have provided to 77bdd in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to withdraw marketing consent: If you have opted in to receiving promotional communications from 77bdd, you may withdraw that consent at any time by adjusting your account notification preferences or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to the withdrawal.

7 Data Security Measures

Protecting your personal data is a core operational priority at 77bdd. We have implemented a range of technical and organisational security measures designed to guard against unauthorised access, disclosure, alteration, and destruction of player data.

• Transport encryption: All data exchanged between your browser and the 77bdd platform is encrypted using 256-bit TLS (Transport Layer Security). You can verify this by checking for the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive personal data — including identity documents, payment account details, and KYC records — is encrypted when stored in our databases.
• Access controls: Access to player data within 77bdd's internal systems is restricted to staff members who have a legitimate operational need to access it. Access rights are reviewed regularly and revoked promptly when no longer required.
• Session security: Platform sessions automatically expire after a defined period of inactivity. A new-device or new-location login triggers an internal alert that is reviewed as part of our ongoing fraud monitoring.
• Automated threat detection: 77bdd operates automated systems that monitor platform activity in real time, flagging anomalous behaviour patterns — such as unusual login locations, rapid successive login attempts, or atypical transaction volumes — for human review.
• Security audits: Our platform and data infrastructure undergo periodic internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the unlikely event of a data breach that poses a risk to player rights, 77bdd will notify affected players without undue delay and will implement immediate containment measures. A post-incident review will be conducted to prevent recurrence.

While 77bdd employs industry-standard security practices, no internet-based platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their 77bdd account, to keep their login credentials confidential, and to contact support immediately if they suspect any unauthorised access to their account.

8 Changes to This Privacy Policy

77bdd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal and regulatory obligations. The "Last updated" date shown at the top of this document will be revised whenever a material change is made.

Where a change materially affects how we use your personal data, we will notify registered players by email to the address held on their account, or by displaying a prominent notice on the platform at the time of their next login. Continued use of the 77bdd platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.

Players are encouraged to review this page periodically. Archived versions of previous Privacy Policy documents are available upon request by contacting the support team via on-site live chat or at [email protected].

If you have any questions about this Privacy Policy, about the personal data 77bdd holds about you, or about your privacy rights, please do not hesitate to reach out to the support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 2–5 minutes via live chat.